ServisPros Staff and Customer Service Standards

ServisPros’ Customer Service Standards

To provide our customers with the peace of mind they deserve and knowledge that they have entered into a partnership with a company that prides itself on exceptional customer service, ServisPros has the confidence to guarantee that…

• Each and every customer will be treated with the respect they deserve.
  
  
• Our entire staff will be properly trained and certified to provide effective, quality service.
  
  
• Our technicians will be properly equipped with materials and tools to render service.
  
  
• Our staff will respect your busy schedule by arriving in a timely manner, often calling on the phone when en route --as a gentle reminder of our appointment.
  
  
• We will respect you, your home and property by announcing our arrival, working gently around your yard and personal property, relocking gates and doors, removing shoes or wearing protective shoe covering to protect your floors, removing any debris we have created during service, and never using your bathroom facilities.
  
• We will inspect our work before leaving—making sure we have completed all aspects of the service in a professional and acceptable manner.
  
  
• You are satisfied with our workmanship by encouraging you to ask questions, survey the work performed, and communicate concerns immediately.
  
  
• Our trucks will be neat and clean and you will be proud to have one parked in front of your home.
  
  
• Every employee will be in full uniform, neat, clean and well groomed, and wearing proper identification.
  
  
• We will provide advance notice by mail or phone of upcoming service dates, and provide valuable information about our service--so you can be an educated consumer.
  
  
• You will be kept informed of all the valuable services we provide, seasonal offerings when introduced, and educational programs we are conducting.
  
  
• You will be encouraged to rate our service and staff by completing a Quality Assurance Survey. It is through our customer’s comments that we are able to improve and become the exceptional customer service provider you expect and deserve.

Servicing your Needs

All of our technicians are professionally trained and certified to meet all of your pest control, termite management, lawn care, and home inspection needs.

We provide:
• Full pest inspections
• Free termite inspections
• Free lawn estimates
• Free mosquito management surveys
• Full home inspections
• Pre-Drywall inspections
• Flexible service plans
• Guaranties on all of our work
• Wood-Destroying Insect Reports for real estate transactions